Refund policy
ast updated: September 10, 2026
At FIXIE, we want you to feel confident when shopping with us. We offer a 30-day return policy for eligible products.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return under our 30-day return policy, your FIXIE product must be:
- Unused
- Unopened
- In its original packaging
- With the original seal intact
Because FIXIE is a personal-care product designed for direct application to the skin, we cannot accept returns of products that have been opened, used, applied to the skin, or removed from their original sealed packaging, except where applicable law requires otherwise.
We recommend checking your order as soon as it arrives.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
Please include your order number and clear photos of the product and its packaging so we can evaluate the issue.
If the damage occurred during shipping, please keep the original packaging until we have reviewed your claim.
Where applicable, FIXIE will provide a replacement or refund and cover the appropriate return shipping costs.
How to Request a Return
To request a return, contact us at:
Please include:
- Your order number
- The reason for your return
- Photos of the product, if applicable
Please do not send your product back before contacting us and receiving return instructions.
Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide you with the return instructions and the applicable return address.
Return Shipping Costs
If you are returning an eligible product because you have changed your mind or no longer want the item, you are responsible for the cost of return shipping, unless otherwise required by applicable law.
If your product arrived damaged, defective, or incorrect, FIXIE will cover the applicable return shipping costs where required.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If your return is approved, the refund will be issued to your original payment method.
For returns made under our voluntary 30-day return policy, refunds will generally be processed within 10 business days after we receive and approve the returned product.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Products That Cannot Be Returned
We do not accept returns for products that have been:
- Opened
- Used
- Applied to the skin
- Removed from their original sealed packaging
This restriction does not limit any mandatory consumer rights that may apply in your country.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you may return your eligible unused and unopened product in accordance with this policy and place a new order separately.
International & Local Consumer Rights
FIXIE serves customers worldwide. Our 30-day return policy is a voluntary policy offered by FIXIE and does not limit or replace any mandatory consumer rights or legal remedies available to you under the laws applicable to your purchase.
Depending on where you live, you may have additional rights regarding returns, refunds, defective products, cancellations, or withdrawal from an online purchase.
Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at: