Shipping policy
SHIPPING POLICY
Last updated: September 10, 2026
At FIXIE, we work hard to process and ship your order as quickly as possible. Please review the information below before placing your order.
SHIPPING ORIGIN
All FIXIE orders are shipped from Florida, United States.
ORDER PROCESSING
Orders are generally processed and prepared for shipment within 5 business days after your order is placed.
Business days are Monday through Friday, excluding holidays.
During periods of high order volume, promotions, holidays or other circumstances beyond our reasonable control, processing may take a little longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
DELIVERY TIMES
After your order has been processed, delivery times depend on the destination, shipping carrier, customs procedures and other circumstances.
We aim to have orders delivered as quickly as possible. However, international deliveries may sometimes take longer than expected.
As a general estimate, please allow up to 2–3 weeks for your order to arrive.
While many orders may arrive sooner, delivery times are estimates and are not guaranteed.
Delays may occur due to:
- Shipping carrier delays
- Customs processing
- International transit
- Incorrect or incomplete shipping information
- Weather or natural events
- Holidays or periods of high shipping volume
- Other circumstances beyond our reasonable control
TRACKING YOUR ORDER
When tracking information is available, we will send it to the email address provided when placing your order.
Please allow some time for tracking information to update after your order has been shipped.
If your tracking information has not updated for several days, please allow additional time for the carrier to process the shipment before contacting us.
INTERNATIONAL SHIPPING
FIXIE ships internationally to available destinations.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
These charges are determined by the customs authorities of the destination country and may be the responsibility of the customer unless otherwise stated at checkout.
FIXIE is not responsible for delays caused by customs clearance or other procedures imposed by the destination country.
Please make sure that your shipping information is accurate and complete when placing your order.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply to resend the order.
If your order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed.
LOST, DAMAGED OR STOLEN PACKAGES
If your package arrives damaged, please contact us as soon as possible at fixieglue@gmail.com and include your order number and photographs of the package and product.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors and the delivery location provided by the carrier.
You may also contact the shipping carrier directly to investigate the delivery.
If your order is lost or damaged during shipping, please contact us so we can review the situation and determine the appropriate resolution.
Nothing in this Shipping Policy limits any mandatory consumer rights or remedies that may apply under the laws of your country or region.
DELIVERY DELAYS
FIXIE is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, government actions or other unforeseen events.
However, if you experience a significant delay with your order, please contact us at fixieglue@gmail.com and we will do our best to assist you.
CONTACT US
If you have any questions about your order or our Shipping Policy, please contact us at:
Fixie For You
Email: fixieglue@gmail.com